Privacy Policy
Welcome to the GlucoAid app!
The GlucoAid app (hereinafter referred
to as "the App" or "the
software") is used to retrospectively receive the glucose readings
of the Blood Glucose
meter. We may collect and use your personal information during your use of our
mobile applications. Personal information
refers to various information recorded in digital or other forms that can
identify the identity of natural persons alone or in combination with
other information.
We will explain to
you the purpose, method, and scope of the software's
collection and use of your personal information, your rights to your personal
information, and the protection measures we take to protect information security
through this documentation.
Before using the
software, please read this policy carefully to
understand our measures to protect users’ personal
information. If you do not agree to this policy, we will not be able to provide you with related services. If you enable
the software, it means that you fully and clearly understand the following
information collection and your rights.
This Policy will help you understand the
following:
1.What we collect and how we use your personal
information;
2.How we keep your personal
information;
3.How we disclose your personal information;
4.How we protect your personal information;
5.Your rights to your personal
information;
6.Changes to our privacy policy;
7.Contact
1.What we collect
and how we use your personal information
We collect personal information
in order to operate more efficiently and provide you with the best user
experience. The channels through which we collect personal information include:
(1) You provide
information directly to us;
(2) Relevant
information collected by us during your use of the software;
The information we
collect depends on the products you actually use, the context in which you
interact with us, the choices you make, which includes your privacy settings, and the products and
features you use. It’s optional to provide us with personal
information when we collect it. For core functions, if you choose not to
provide your information, we may not be able
to provide services for you and respond to or
solve your problems. For non-core functions, if you refuse to
provide personal information, the relevant functions may not be available, but it will not
affect your use of our core functions.
Account Information
Related Function:
(1) You need to
register and log in to your account to use the software. During the registration
process, you need to read and agree to the Terms of Service and Privacy
Policy. Your Email address, password, and verification code are collected in order to register
an account for you to log in and use related services.
(2) When you use the
software, it’s
optional to provide your profile photo, nickname, real name, gender, date of
birth, height, weight, and other basic
information. We collect the above information in order to combine
personal conditions and blood glucose
monitoring data to give you better software service. When you pair for
the first time or manage your paired device (Blood Glucose Meter) on the mobile application, we need to
collect the information of your device SN number. We collect the device SN number in order to complete
the pairing of the device with the software and bind the account and
device information, etc.
(3) If you paired the device with mobile
application, the app would synchronize the data to cloud server. We would
obtain your transferred finger-stick BG data to the cloud server.
(5) At the same time,
in order to fulfill the obligations of network security protection, to ensure
the function of the software
and the security of your account, and to improve and optimize your service
experience, we will collect
your terminal device information
during your use of the software, including terminal name,
terminal model, IMEI number, mobile phone model, Mac address, transmitter serial number, IP
address, operating system version and local logs. We collect the above
information for verifying the identity of you equipment and account.
(6) We will use your
personal information in strict compliance with the purposes described in this policy, and your personal
information will only be used for the purposes identified, described, and authorized
by you at the time of collection. If we want to use the information for other
purposes not specified in this policy, we will ask for your consent in advance.
We will not provide users’ personal information to third parties to use without the users’ consent.
Allow terminal device permissions:
(1) When you use the
software, we may ask you to
allow some of your device permissions in order to provide you with
corresponding functions or services. Specifically, we may need you to allow the following device
permissions:
Permissions |
Corresponding functions/services |
Purpose |
Ask if permission is allowed |
Optional for
users |
Effects of closing/denying permission |
Album |
Upload the
profile photo |
Upload profile
photo to fill out the personal profile |
Yes |
Yes |
It may cause cannot upload photos to personal profile. |
Location |
To enable Bluetooth on Android phones, you need to allow the terminal device’s positioning permission |
Turn on the Bluetooth function |
Yes |
Yes |
It may cause the Bluetooth function not able to be turned on;
however, you can still turn it on manually. |
Bluetooth |
To enbale BG meter searching and receive data. |
Receive BG meter
data |
Yes |
Yes |
It may cause the
BG meter data cannot be transferred via Bluetooth communication. |
(2) After the
permission is allowed, you can enter the system [Settings] at any time to turn off the corresponding
permission. After the permission is turned off, the corresponding function may
not be able to be used normally.
We promise not
to enable device
permissions in scenarios that you do not authorize or use personal
information collected by enabling device permissions for
scenarios that you do not authorize.
Those authorized
by you are exceptions:
You are fully aware
that, in accordance with applicable laws, in the following situations, we do
not need to ask for your
authorization in advance to share, transfer and disclose your personal
information:
(1) Related to
our fulfillment of obligations
stipulated by laws and regulations;
(2) Related directly to national security
and national defense security;
(3) Related directly to public safety,
public health, and major public interests;
(4) Related directly to a criminal
investigation, prosecution, trial, and execution of judgments;
(5) When it is for the protection of your or other person’s lives, property, and other major
legal rights and
interests, but difficult to
get your authorization;
(6) The personal
information involved has been disclosed to the public by you;
(7) Necessary for the
conclusion and performance of the contract between you and us;
(8) Your personal
information is collected from legal
and public sources, such as legal news reports, government information disclosure, and other
channels;
(9) Necessary for maintaining healthy, safe, and stable
operation, such as discovering and disposing of product or service failures;
(10) Necessary for
news units to carry out legal news reports;
(11) For academic
research institutions, it is necessary to carry out statistical or academic
research in the public interest, and when the results of academic research or
description are provided to the public, the personal information contained
in the results is de-identified.
2.How we keep your
personal information
When we stop
operating our products due to particular reasons, we will
promptly inform you and stop the collection and processing of personal information. The retention period
of the collected personal information
we store is five
years after our product withdrawal from market. Meanwhile, you always have
rights to actively request delete all data through“Cancel Account” function or send request
email to our technical support team. At the end of any retention period or when
the information deletion conditions are met, we will completely delete all collected personal information.
3.How we disclose your personal
information
We will only publicly disclose your
personal information in the following circumstances:
1. After obtaining
your explicit consent, or when the disclosure is based on
law: in the case of mandatory compliance with subpoenaing or other legal
procedures, lawsuits, or mandatory requirements of government authorities, if we sincerely
believe that disclosure is necessary for protecting our rights and your or
others’ safety, investigating fraud and responding to government requests, we may disclose
your personal information.
2. Authorization to share, transfer or publicly
disclose personal information is an exception.
You are fully aware
that, in accordance with applicable laws, in the following situations, we do
not need your authorization to collect and use your personal information:
(1) Related to
our fulfillment of obligations
stipulated by laws and regulations;
(2) Related directly to national security
and national defense security;
(3) Related directly to public safety,
public health, and major public interests;
(4) Related directly to a criminal
investigation, prosecution, trial, and execution of judgments;
(5) When it is for the protection of your or other person’s lives, property, and other major
legal rights and
interests, but difficult to
get your authorization;
(6) The personal
information involved has been disclosed to the public by you;
(7) Your personal
information is collected from legal
and public sources, such as legal news reports, government information disclosure, and other
channels.
4.How we protect your
personal information
We take reasonably
practicable technical security and organizational measures to protect the collected information related to
our services. We have taken industry-standard measures for security safeguards
to protect the personal information you provide from unauthorized access,
public disclosure, use, modification, damage, or loss. We will
take all reasonably practicable measures to protect your
personal information, including:
(1) We encrypt many
services using mainstream security technologies such as SSL. We regularly
review information collection, storage, and processing measures (including physical
security measures) to prevent unauthorized access or tampering with various
systems.
(2) We strictly
control the access to personal
information and only allow our employees who need to know the information
in order to help us process personal information, and the personnel of service
companies authorized to process personal information to access personal information,
and they need to perform strict contractual
confidentiality obligations and failure to follow these
obligations may result in legal liability being investigated or termination of
their relationship with us. Access logs of personal data will be recorded and
regularly audited.
(3) The security of
your information is very important to us. Therefore, we will continue to strive
to ensure the security of your personal information, and implement safeguards
such as full security encryption for the storage and
transmission process, so as to prevent
your information from being accessed, used, or disclosed
without authorization. At the same time, the certain content of some
encrypted data, except the user himself, no one else has the right to access.
(4) When we transmit
and store your special types of personal information, we will adopt security
measures such as encryption; when storing personal biometric information, we
will use technical measures to process it before storing it.
(5) We will strictly
screen business partners and service providers, and implement personal
information protection requirements into business contracts or audits, assessments, and other
activities of both parties.
(6) We will hold
security and privacy protection training courses, testing, and publicity
activities to enhance employees' awareness of the importance of protecting
personal information.
(7) The internet
environment is not 100% secure and we will do our best to ensure the security
of any information you send us. Even if we make great efforts and take all
reasonable and necessary measures, it may still be possible that your user
information is illegally accessed, stolen, tampered with, or destroyed,
resulting in damage to your legitimate rights and interests. Please understand
the above risks of the information network and take it voluntarily.
(8) In the event of
an unfortunate user information security breach incident, we will
promptly inform you in accordance with the requirements of laws and
regulations: the basic situation and possible impact of the security incident,
the treatment measures we
have taken or will take, recommendations for you to prevent
and reduce risk by yourself, and remedies for you, etc.
We will promptly notify you of the relevant information of the event by email, letter,
telephone, push notification, etc. When it is difficult to inform the subjects
of user information one by one, we will publish announcements in a
reasonable and effective way. At the same time, we will also actively report
the handling of user information security incidents in accordance with the
requirements of regulatory authorities.
5.Your rights to your
personal information
We respect your
rights to your personal information, and below is how we will protect your
rights.
1. The right to be informed
By publishing this
personal information protection policy and in accordance with the requirements
of laws and regulations, we will inform you of how we will handle your personal
information through specific announcements, text messages, or
email. We are committed to ensuring transparency in the use of your
information. You can regularly check this policy, receive emails and text
messages about the update of the policy, contact us through the
methods shown in this policy, and other means to learn about
the collection and use of your personal information.
2. The right of access
You can
directly search or access your
personal information in our product or service interface, including that you
can log in to your account at any time through the product page to access
personal information related to your account.
If you are unable
to search or access your
personal information by yourself or encounter any problems in exercising
your data access rights, you can contact us through the methods shown in this
policy and request access to your personal information.
3. The right to rectification
You have the right to
ask us to correct or supplement your personal
information we process when you find that it is inaccurate or incomplete.
For some of your
personal information, you can correct your profile information
through "Home - Personal Center - Profile".
For personal
information that has not yet provided you with a channel for self-correction,
your decision to contact us and request to correct or supplement your personal
information through the methods shown in this policy
will not affect the previously initiated right to complaint based on your
authorization.
4. The right to erasure
If you use the “delete account” function in the
software (in the “Personal Center - Others” page, click delete account), you can delete
your personal information completely in real time. For some of
your personal information, you can delete it directly on the page related to
the functions of the product or service. Specifically:
For personal information that has not yet been provided you with a
self-deletion channel or your personal information that we have collected and
used in violation of our agreement with you, you can contact us through the
methods shown in this policy
and ask us to delete your personal
information.
5. Respond to your
above request
You have the right to
contact us through the means shown in this policy and make a complaint. We will respond within 30 workdays after receiving your
complaint.
Please note that for
security reasons, we may verify your identity before processing your request.
For your reasonable request, we do not charge any fees in principle. However,
for repeated requests that exceed reasonable limits, we will charge certain fees as
appropriate. For requests that are
unreasonably repetitive, require excessive technical means (for example,
require the development of new systems or fundamentally change the existing practices),
pose risks to the legitimate rights and interests of others, or are highly
impractical, we may reject your requests and tell you the specific reasons for it. In addition, if
your request involves matters directly related to public interests, such as national security,
national defense security, public health, criminal investigation, etc., or may cause serious
damage to the legitimate rights and interests of yourself or other
individuals or organizations, we may not be able to respond to your request.
6.Changes to our
privacy policy
We reserve the right
to update or modify this privacy policy from time to time. We will send you notifications of
changes to our
policy through various channels. For major changes to the policy, we will send you
push notifications through the software.
This policy is subject to
adjustment, but without your express consent, we will not weaken your rights in
accordance with this policy.
If you do not agree
to the above personal information protection policy, we will not be able to
collect and use the information necessary to provide services, so that we will
not be able to provide services to you normally.
The policy will take
effect from the date of update (Aug 12th 2024).
7.Contact
If you have any
questions or concerns about our personal information protection policies or practices,
please contact us at:
Company Name: MicroTech Medical (Hangzhou) Co., Ltd.
Address: No.108 Liuze St., Cangqian, Yuhang District,
Zhejiang Province, Hangzhou, P.R.China,
311121
Company Email: bd@microtechmd.com
Official Website: http://www.microtechmd.com
If you have any
questions or concerns about our privacy policy or the processing of personal
data, and you need to delete your
data or have a complaint related to privacy, you can
contact us to exercise your rights regarding your data privacy.
Version: V1.0.0
Update Time:Aug 12th 2024